Delivery and Pickup FAQ
Here are your frequently asked questions about our LOCAL GROCERY DELIVERIES and CURBSIDE PICKUP. For questions regarding Canada-wide shipping, please see our Shipping and Return Policy.
Do you have a question that is not listed below? Email it to us at info@nugrocery.com and we will be happy to answer it and add it to the list!
Where and when do you deliver?
How do I return jars and bottles?
Are your deliveries carbon-neutral?
Where and when do you deliver?
We deliver to the following postal codes:
| Postal codes | Delivery day & time | Cut-off to place order |
|
Centre and Hull: K1M, K1K, K1L, K1N, K1A, K2P, K1S, K1R, K1P, K1Y, K1Z, J8X |
Tuesday 2pm - 6pm Thursday 2pm - 6 pm |
6pm on the day before your chosen delivery day |
|
East, West, South and Gatineau: K1J, K1B, K1G, K1C, K1W, K1E, K4A, K2A, K2C, K2B, K2H, K2R, K2M, K2L, K2V, K2T, K2K, K2E, K1V, K1H, K2C, K2G, K2J, K1T, K2S, J8Y, J9A, J8Z, J8T, J8P, J9J, J9H, J9B, K4M |
Thursday 2pm - 6pm | Wednesday 6pm |
Another way to check if and when we deliver to your neighbourhood is to use the postal code check on our homepage!
How do you deliver?
We have partnered with local delivery service GopherIt to safely bring your package to you!
Our delivery routes are short (10 stops max within a same neighbourhood) in order to minimize the time your package spends on the road.
What packaging do you use?
We're staying true to our zero waste mission and your delivery is 100% plastic-free!
- Dry products are packaged in recyclable and compostable brown paper bags, closed with a rubber band that you can return to us for reuse.
- Liquid or "wet" products are packaged in redeemable glass jars and bottles. We charge a deposit on these glass containers and refund the deposit when you return them to us.
- Fruits and vegetables are added to your box without packaging whenever possible. We use brown paper bags for produce that require bagging (baby spinach, Brussel sprouts...).
- Finally, your products are packed in a cardboard box closed with a paper tape that are also fully recyclable and compostable. The label that we put on the box is made of paper. It comes on a special paper liner that can also be recycled, unlike most shipping labels that have a plastic liner that goes to trash!
How do I return jars and bottles?
Simply put the jars and bottles in a box with your name on it (we suggest you reuse one of your delivery boxes), and leave it on your doorstep or give it to the driver on your next delivery. We refund deposits on your method of payment within a week.
Jars are professionally washed and sanitized before being reused.
You can also return the rubber bands. We'll sanitize and reuse them!
What is the delivery fee?
We charge a standard delivery fee of $12 on all orders, which is what the delivery costs us (we don't make money on delivery fees). This way, we can keep our online prices the same as our in-store prices - no markups or hidden fees.
What about curbside pickup?
We also offer free curbside pickup from our Main Street store located at 143 Main Street in Old Ottawa East.
Pickup days are Tuesday and Thursday.
- Pick up on Tuesday between 1 and 7 pm if you placed your order before Monday 6 pm.
- Pick up on Thursday between 1 and 7 pm if you placed your order before Wednesday 6 pm.
No appointment necessary. Make sure to have your order number with you.
Are your deliveries emissions-free?
Some are! We have switched to e-bike deliveries for some short distance deliveries. For deliveries outside of the downtown core, we keep transportation-related GHG emissions low by choosing to deliver each area on one particular day of the week instead of servicing all areas on multiple days. This allows us to:
- consolidate deliveries - our vehicles are packed when they leave and we don't ship air
- keep deliveries within a neighbourhood to keep mileage low
Moving forward, we envision offering deliveries with EVs for neighbourhoods outside of the core, once this service becomes available in Ottawa!