Shipping and Return Policy

Shipping Canada-wide

All orders are processed within 2 business days and are shipped out of our location in Ottawa, ON, Canada.

We use Canada Post's Expedited Parcel™ service to ship orders across Canada. Shipping speed depends on travel distance and will vary from 1 to 7 business days. You will receive a tracking number with your shipping confirmation email. Note that NU Grocery is not responsible for delays once the parcel is in the hands of Canada Post, particularly during high volume periods like the Holiday season. Please place your orders early to make sure they arrive on time!

Our flat rate shipping rate is $15. 

We do not ship food with Canada Post. Food deliveries are limited to the Ottawa and Gatineau region and are carried out by a local delivery service. Click here to know more about our local delivery service.

 

Return policy for all products sold in bulk and hygiene products:

For safety reasons we cannot accept returns on these items for reasons of personal taste. If there was something wrong with the product (defective, sour, rancid...) we will refund or exchange it.

 

Return policy for all other items:

Changed your mind about a product you bought? That happens! Bring back the item to the store with a proof of purchase within 15 days and we will do an exchange or give you a store credit.

If you ordered online, please contact us within 15 days of receiving your product at nuonline@nugrocery.com and we will organize the return. Return costs are your responsibility unless the item is defective or we made a mistake on your order.

The product must be unused and in its original new condition with all packaging.